REFUND & DELIVERY POLICY

Clear support when delivery does not work.

Last updated 21 July 2026

Personalized digital content

A deep reading is personalized digital content created for the question and chart attached to a specific Reading ID. Once fulfillment has begun or the reading has been delivered, purchases are generally non-refundable.

Delivery problems

If payment succeeded but the reading did not appear, contact support@stillpointreading.uk with the purchase email and Reading ID. We will first attempt redelivery. If fulfillment is not possible, we will arrange a refund.

Duplicate or incorrect charges

Contact us promptly if you believe you were charged more than once for the same reading. Payment records are handled through Gumroad, and we may ask for the receipt or transaction reference needed to locate the purchase.

What to include

Please include the purchase email, Reading ID, a short description of the problem, and a screenshot if an error message was shown. Do not send card details, passwords, or other sensitive credentials.